Feedback and Complaints

We are committed to providing a quality service for the benefit of the people who live or work in Trowbridge

We appreciate hearing that we have done a good job. We record all praise and pass any complaints on to the relevant manager, who ensures that the team or staff member receives the acknowledgment and recognition deserved.

However, we appreciate that at times you may be dissatisfied with the standard of service you have received from this council or unhappy about an action or lack of action by us. On such occasions, we encourage you to complete the feedback and complaints section below.

We ask that you read our Feedback and Complaints procedure before filling in the form.

You can see how we handle and store your data by viewing our privacy notice.

Personal information is required from you so we can respond to your feedback or complaint. This information is treated as confidential and only shared with members of the council or third parties when there is a legitimate or lawful reason to do so.

Feedback and Complaints form

Date and Time

If know of when the reported information you are about to provide took place.

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