Trowbridge Town Council Introduces a Feedback & Complaints Procedure

Trowbridge Town Council has adopted a new Feedback & Complaints Procedure following consideration at the Policy & Resources Committee meeting in June.

Trowbridge Town Council recognizes the importance of resident feedback and is dedicated to resolving any issues or dissatisfaction expressed by residents. While they appreciate any positive feedback and aim to give proper recognition for their work, they also understand that there may be occasions when residents are not satisfied with the services provided by the council.

To effectively address feedback and resolve complaints, Trowbridge Town Council has implemented a Feedback and Complaints Procedure. This procedure outlines the steps residents can provide feedback and make a complaint and provides information on how the council will handle and resolve the issue.

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